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[personal profile] kotoshin
So I decided that I really really needed to vent about the LACK of common courtesy in retail - from customers' end. This may become a long term trend, both as an outlet and to let people know that I'm still amongst the living.


We'll call the first customer I for Ijit.

"I'd like bacon and egg on brown toast!"
"Sure thing -"
"But I only want one slice of toast!"
"Urrm ... okay ... [what, so you want like an open faced sandwich? How'm I supposed to wrap this, we don't have plates! I suppose I can cut it in half... but ...] We usually have two slices of toast with that ..."
"I can't possibly eat ALL that!"
"Okay."
.... minutes later.
"I want my other slice of toast now after all!"
"... okay."
"But I want peanut butter!"
"... o-kay ...? [That's one weird sandwich, bacon and egg and PEANUT BUTTER?]"
"DON'T PUT IT TOGETHER I WANT IT SEPARATE!!! *screeching as she sees movement*"
"Uhm. Okay."
*at cashier*
"WHY ARE YOU CHARGING ME EXTRA FOR THE TOAST I WAS SUPPOSED TO GET?"
"The extra charges are for the peanut butter, ma'am, not for your toast."
"*mutters and forks over 25 cents and stalks off with separately wrapped and packaged peanut-butter-on-toast and scrambled egg-and-bacon-on-toast*"


The next one, a semi-regular that comes once in a blue moon, takes it to even GREATER heights.
We'll call her A for Asshat.

"I want a small coffee. *knows it's self-serve, gets her cup*"
"Alright, that'll be $1.10 after taxes - *ringing up bill as she fills cup and gets cream*"
"I'm not done yet! I want to order something else! *marches off to sandwich bar end of counter, chugging coffee*"
"Alright."
"I want swiss cheese on whole wheat bagel - do you even have any left?"
"Lemme check - oh, there's one last one. *gets tongs and gloves to get the bagel and swiss cheese*"
"HOW COME THERE'S ONLY ONE SLICE?"
"That's our standard serving, ma'am - did you want double swiss? 75 cents more."
"FORGET IT, just toast and butter it!"
"No swiss cheese?"
"No cheese!"
"Okay, that'll come to $2.25 then."
"This coffee's bad! *suddenly notices* Look at that, all your cream's clumping up!"
"Urm. It can't be the coffee, I just made that pot. Maybe it's the cream - here, I know there's enough coffee for another cup, I'll open another cream for you."
"Is there even enough in that pot for one cup? I bet it's cold!"
"Shouldn't be, ma'am - I just changed pots five minutes ago, and we'll be closing in 30 minutes - so I'm afraid we won't be making a new pot. I could refund your money ..."
"*sullenly gets new cup and rips open five packs of sugar and only dumps half of each pack in, tossing out the half-full packets* This coffee's no good! It's stale and cold! I want new coffee!"
"You know what ma'am? I'll take the coffee and refund your money, ma'am."
"You do that. I want my money back."
"*taking coffee away and giving money*"
"... where's my bagel?!"
"It's almost ready - there were three other sandwich orders before yours. Here you go."

And guess what? I poured out the coffee one cup by one cup down the drain - and that second cup - it was steaming so much it smoked up my glasses.


Sometimes I wish I can just sweetly smile at a customer, tell them that sorry, our coffee's OBVIOUSLY not good enough for them, and that MAYBE Blue Mountain will come close to their expectations.

Date: 2008-12-15 03:34 am (UTC)
From: [identity profile] area-woman.livejournal.com
I can't count the number of times I've fought the urge to just say "Fuck you, ma'am," turn around, and go help another customer. I feel your pain.

Good to see you're still in the world of the living.

Date: 2008-12-16 02:02 am (UTC)
From: [identity profile] kotoshin.livejournal.com
The pain's much less when you can turn it around and make it one of those "It wasn't funny THEN but it is funny NOW" anedotes.

Good to see you too, but I have to admit to my shame that I don't remember who you are. Did you change your LJ nick? XD:;;;

Date: 2008-12-15 06:13 am (UTC)
From: [identity profile] kensou.livejournal.com
About the best I've done myself was several years ago, working with a friend of mine, for Huffy Service First. We arrived at some woman's house within a couple of days of New Year's Eve to build a piece of furniture she ordered. It didn't start well when she got snippy with us for arriving 15 minutes early, and went completely to hell when she finally saw the finished product - which was a mirror image of the photograph she used when she bought it. NOT being pleased, she ripped into us, demanding it be built the way it was in the photo, not caring that it couldn't be built that way, we built it the way it was designed. My friend did all the talking, but as time went on I noticed his hands were literally shaking in an effort to keep his temper. Finally we simply walked out, instructing her to take it up with our supervisors... leaving me to say "Happy New Year! =D" cheerfully as we left. Never heard about it again. XD;

And good to see you posting again! Even if it's a rant. XD

Date: 2008-12-16 01:31 am (UTC)
From: [identity profile] kotoshin.livejournal.com
Hi there old man! ;D

Moved out with parents yet?

Sorry I've lost touch with you all - I've only just got off antidepressants (with a backup prescription in case I need it), and I really really just lost interest in socialization.

I'm still living with parents myself, but yeah, face to face service with customers seems to bring out the worst sort of entitlement in SOME people. Typically, the big tippers are easygoing and it's the tightwads who're the PICKIEST. XP

And happy holidays! I owe you art, too. I think. XD;;;;

Date: 2008-12-17 05:33 am (UTC)
From: [identity profile] kensou.livejournal.com
Hello ♥

Yeah, I've been out of the parents' way since 2000-2001... somewhat financially dependent on them still, however, so maybe I'm no better off. XD; And I know how it goes with losing touch with people, no need to apologize there - it's just good to hear from you.

Happy Holidays to you! But, uh... IF you owe me art, I really can't recall it. XD;;; Last thing I remember asking from you is if you had the log of that silly Sizer/Flute RP we did, and it's no big deal if you do. XD; I'd hardly refuse art if you wanted to draw, though. =3

Date: 2008-12-18 01:10 pm (UTC)
From: [identity profile] sissel.livejournal.com
Seconding Phil to say I'm also glad to see you updating this again.

Next time I'm in Toronto (February) I will have to drop by your shop!

Date: 2008-12-15 03:50 pm (UTC)
From: [identity profile] skwerly.livejournal.com
x_x

we could easily base one of our outings ranting about this.

Date: 2008-12-16 01:32 am (UTC)
From: [identity profile] kotoshin.livejournal.com
It sounds better when I have everything in order when I type, I keep interrupting myself and remembering points when I tell it. XD;;;

But yeah, if you still want to, I'd totally be willing to lend an ear.

Got another one today, only I'm the customer this time - being abused by another customer! WTF.

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