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[personal profile] kotoshin
So I decided that I really really needed to vent about the LACK of common courtesy in retail - from customers' end. This may become a long term trend, both as an outlet and to let people know that I'm still amongst the living.


We'll call the first customer I for Ijit.

"I'd like bacon and egg on brown toast!"
"Sure thing -"
"But I only want one slice of toast!"
"Urrm ... okay ... [what, so you want like an open faced sandwich? How'm I supposed to wrap this, we don't have plates! I suppose I can cut it in half... but ...] We usually have two slices of toast with that ..."
"I can't possibly eat ALL that!"
"Okay."
.... minutes later.
"I want my other slice of toast now after all!"
"... okay."
"But I want peanut butter!"
"... o-kay ...? [That's one weird sandwich, bacon and egg and PEANUT BUTTER?]"
"DON'T PUT IT TOGETHER I WANT IT SEPARATE!!! *screeching as she sees movement*"
"Uhm. Okay."
*at cashier*
"WHY ARE YOU CHARGING ME EXTRA FOR THE TOAST I WAS SUPPOSED TO GET?"
"The extra charges are for the peanut butter, ma'am, not for your toast."
"*mutters and forks over 25 cents and stalks off with separately wrapped and packaged peanut-butter-on-toast and scrambled egg-and-bacon-on-toast*"


The next one, a semi-regular that comes once in a blue moon, takes it to even GREATER heights.
We'll call her A for Asshat.

"I want a small coffee. *knows it's self-serve, gets her cup*"
"Alright, that'll be $1.10 after taxes - *ringing up bill as she fills cup and gets cream*"
"I'm not done yet! I want to order something else! *marches off to sandwich bar end of counter, chugging coffee*"
"Alright."
"I want swiss cheese on whole wheat bagel - do you even have any left?"
"Lemme check - oh, there's one last one. *gets tongs and gloves to get the bagel and swiss cheese*"
"HOW COME THERE'S ONLY ONE SLICE?"
"That's our standard serving, ma'am - did you want double swiss? 75 cents more."
"FORGET IT, just toast and butter it!"
"No swiss cheese?"
"No cheese!"
"Okay, that'll come to $2.25 then."
"This coffee's bad! *suddenly notices* Look at that, all your cream's clumping up!"
"Urm. It can't be the coffee, I just made that pot. Maybe it's the cream - here, I know there's enough coffee for another cup, I'll open another cream for you."
"Is there even enough in that pot for one cup? I bet it's cold!"
"Shouldn't be, ma'am - I just changed pots five minutes ago, and we'll be closing in 30 minutes - so I'm afraid we won't be making a new pot. I could refund your money ..."
"*sullenly gets new cup and rips open five packs of sugar and only dumps half of each pack in, tossing out the half-full packets* This coffee's no good! It's stale and cold! I want new coffee!"
"You know what ma'am? I'll take the coffee and refund your money, ma'am."
"You do that. I want my money back."
"*taking coffee away and giving money*"
"... where's my bagel?!"
"It's almost ready - there were three other sandwich orders before yours. Here you go."

And guess what? I poured out the coffee one cup by one cup down the drain - and that second cup - it was steaming so much it smoked up my glasses.


Sometimes I wish I can just sweetly smile at a customer, tell them that sorry, our coffee's OBVIOUSLY not good enough for them, and that MAYBE Blue Mountain will come close to their expectations.
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November 2009

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